RETURNS

No Direct Refunds

We do not offer direct refunds. However, we offer the flexibility to exchange products under certain conditions. Refunds only cover the cost of the item(s) and do not include any shipping fees.

Exchange Options

If a product does not meet your expectations, you may exchange it for another item, subject to certain conditions.

Handling Defects

We ensure a direct exchange for any items with factory defects.

Pre-Exchange Video Requirement

Customers are requested to record a video of the product before opening the box or package. This step is essential for a smooth exchange process.

Returns & Exchange Cost

If you choose to exchange a product, please note that you will be responsible for the shipping fees.