SHIPPING & HANDLING - Cluster Thailand

DOMESTIC SHIPPING POLICY

Free Shipping in Bangkok Metropolitan Area

Orders exceeding 15,000 THB in the Bangkok area qualify for free shipping.

Free Shipping for Other Provinces

For customers in other provinces, we offer free shipping on orders over 30,000 THB.

Cash-on-Delivery for Smaller Orders

For orders that do not meet the free shipping criteria, we provide a convenient cash-on-delivery option. Customers will pay the shipping charges upon receiving their fitness equipment.

Shipping Time:

Handling time: We will process and prepare your order for shipment within 1-3 business days.
Shipping time: The delivery time will vary depending on your location and can take anywhere from 1 to 5 days.
Shipment tracking: Once your order is shipped, we will provide you with the tracking information so that you can monitor the progress of your delivery.

Non-receipt of item

If you do not receive your item within the expected timeframe, please contact us via email or Telephone. We will promptly investigate the situation and assist you in resolving any issues.

In the rare case there is delay in shipment of your order, we will contact you via email or telephone.

If you are wanting an update on your order please contact us on theclusterthailand@gmail.com